URGENT: Please read here for our COVID-19 updates. More Info

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Department of
Finance

COVID-19 Updates


As a precautionary measure due to coronavirus, the public is being asked to use online and telephone services effective immediately.

For more information and additional contact numbers, please visit our Division websites:

In response to the national emergency, and following IRS Guidance: In order to protect our employees, Delaware taxpayers, our partners and the community, we have temporarily closed all Public Service offices and discontinued face-to-face service throughout the state until further notice.

All taxpayers are asked to utilize the Division of Revenue’s online services at Revenue.Delaware.gov to ensure that they remain compliant with all tax filing and payment obligations. If you are unable to find a solution through Revenue’s online services, please call our public service group at 302-577-8200, and we will provide you guidance.

All returns and payments filed with the Division of Revenue will be processed as they are received. Online filing for most returns is available at https://revenue.delaware.gov/file/. All returns received through electronic and internet filing methods are processed directly into Revenue’s system, thus allowing more expedient processing. Paper returns are processed as they are received and will be scanned into Revenue’s system for processing, but please be aware that paper returns will take longer to be processed.

If you are trying to reach the Division of Revenue, please use the following email addresses:

AREA CONTACT

Public Service, including general questions DOR_PublicService@delaware.gov
Collections, including warrants, installment payments, account management DOR_Collections@delaware.gov
Refunds, revenue accounting questions DOR_RevAccounting@delaware.gov
Business tax, including gross receipts, business license, withholding DOR_BusinessTax@delaware.gov
Corporate income tax DOR_CorpTax@delaware.gov
Personal income tax DOR_PersIncTax@delaware.gov
Tax Conferee TaxConferee@delaware.gov
Unclaimed Property Questions https://unclaimedproperty.delaware.gov

 

Please do not include your full social security number in any emails that you send to our office. These mailboxes are being closely monitored and your communication will be addressed promptly.

All taxpayers are encouraged to continue to utilize the Division of Revenue’s online services at revenue.delaware.gov to ensure that they remain compliant with all tax filing and payment obligations. All returns and payments filed with the Division of Revenue will be processed as they are received.

Online filing for most returns is available at https://revenue.delaware.gov/file/. All returns received through electronic and internet filing methods are processed directly into Revenue’s system, thus allowing more expedient processing. Paper returns are processed as they are received and will be scanned into Revenue’s system for processing, but will take longer than returns submitted through an online method.

Visit the Division of Revenue website.

The Delaware Office of Unclaimed Property (OUP) remains open. Effective Tuesday, March 24, 2020 at 8:00 AM, OUP is no longer taking claimant walk-in appointments or accepting public drop-off of claimant documentation. Claimant assistance is available by calling (855) 505-7520, by email at escheat.claimquestions@delaware.gov, or on our website at https://unclaimedproperty.delaware.gov. For existing claims, supporting documents should be submitted via the website at https://unclaimedproperty.delaware.gov/app/claim-doc-upload or mailed to:

Delaware Department of Finance
Office of Unclaimed Property
PO Box 8931
Wilmington, DE 19899-8931

We will respond to all inquiries as soon as possible. Please refrain from sending multiple messages, as this will only slow response times.

Visit the Unclaimed Property website.

While the Division of Accounting remains open under the current State of Emergency, we are experiencing periods of higher call volume in conjunction with additional demands on employee resources. Therefore, we are urging you to contact us by email and we will timely respond to your request by phone or email.

For Suppliers – Please contact the supplier maintenance team by email at FSF_Supplier_Maintenance@delaware.gov. For additional information on payment methods and the eSupplier Portal, please go to the Suppliers Page.

For State Employees and FSF End Users – Please contact the Service Desk by email @ FSF_ServiceDesk@delaware.gov. For all training related matters please email FSF_training_registration@delaware.gov. Please go to the State Employees Page for communications including FSF Alerts and Notifications.

Visit the Division of Accounting website.

To limit the spread of the COVID-19 Coronavirus, the Division of Revenue Redemption Centers in Wilmington, Dover, and Georgetown are currently unable to cash lottery tickets. If you have a winning lottery ticket, we strongly encourage you to mail your ticket to the Delaware State Lottery Office via certified mail to the address on the back of the ticket for redemption. Please sign and clearly print the requested information on the back of your ticket. If you have any questions, please call 302-739-5291.

Visit the State Lottery website.

We will update this page and our Division websites as more information becomes available.


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